Privacy Policy

Introduction

Welcome to X FACTOR by Mind Media ("X FACTOR," "we," "us," or "our"), a service operated by Mindscript LLC.

We respect your privacy and are committed to being transparent about how we collect, use, store, and share your information.

This Privacy Policy explains what happens to your information when you visit our website, submit an application, schedule a consultation, communicate with our team, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect information in three primary ways: information you provide, information generated through your interactions with us, and certain information collected automatically when you use our website.

Information You Provide

When completing our application or contacting our team, we may collect:

• Full name
• Business or agency name
• Email address
• Phone number
• Instagram handle or social media profile
• Number of active agents in your organization
• Recruiting objectives and growth goals
• Current recruiting challenges
• Personal brand readiness
• Investment readiness
• Preferred project start date
• Your responses to other qualification questions
• Any additional information you voluntarily provide

Scheduling and Communications

When you book an appointment or communicate with our team, we may collect:

• Scheduled appointment dates and times
• Booking status
• Communications preferences and consent records
• Information contained in emails, messages, or other correspondence
• Notes relating to your inquiry or prospective business relationship

Information Collected Automatically

When you visit our website, certain technical information may be collected, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referral sources
• Approximate location derived from IP address
• Website interactions
• Marketing campaign parameters such as UTM tags
• Cookies and similar tracking technologies, where enabled

We do not ask you to submit Social Security numbers, financial account credentials, government identification numbers, or other sensitive personal information through our recruiting consultation form.

2. How We Use Your Information

We use collected information for legitimate business purposes, including:

Evaluating Applications

Reviewing your agency's current position, recruiting goals, and potential fit for our services.

Scheduling Consultations

Facilitating strategy calls, confirming appointments, and communicating relevant scheduling information.

Providing Services

Developing proposals, discussing recruiting strategies, and delivering services where we enter into a business relationship.

Applicant Qualification

Organizing and categorizing inquiries based on information voluntarily submitted so our team can determine appropriate next steps.

Communications

Responding to inquiries, sending requested information, and delivering appointment-related updates. Promotional communications are sent subject to applicable consent and opt-out requirements.

Website Improvement

Understanding site performance, identifying usability issues, and improving the visitor experience.

Security and Compliance

Preventing fraud, protecting our systems, enforcing applicable terms, and complying with legal obligations.

We do not use application information to make insurance underwriting or insurance coverage decisions.

3. CRM and Application Data Processing

Our website uses GoHighLevel and related technologies to help manage inquiries, customer relationships, booking activity, and communications.

When you submit an application, your information may be transmitted to our GoHighLevel CRM, where it is organized for our team's review and follow-up.

Depending on the configuration of our systems, information may also be processed by our website hosting, automation, email, messaging, and scheduling providers.

We take reasonable steps to limit access to information to authorized personnel and service providers who need it to perform legitimate business functions.

Submitting an application does not guarantee acceptance into our services or establish a contractual client relationship.

4. SMS and Email Communications

We may contact you regarding an inquiry or appointment using the contact details you provide, consistent with applicable law and your communications preferences.

Appointment-Related Communications

If you opt in to appointment text notifications, we may send relevant messages such as:

• Appointment confirmations
• Scheduling reminders
• Rescheduling information
• Responses to requests for assistance

Promotional Communications

If you separately and expressly agree, we may send marketing emails or text messages about our services, offers, and relevant business opportunities.

Marketing text messages may be delivered using automated systems where permitted by law and your consent.

Consent to receive marketing messages is not required to submit an application, schedule an appointment, or purchase services.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages by replying STOP. For assistance with SMS, reply HELP where supported or contact hello@mindscript.app.

You may unsubscribe from marketing emails using the unsubscribe link included in those messages.

We do not share mobile messaging opt-in consent information with unrelated third parties or affiliates for their own marketing purposes. Information may be provided to messaging service providers as necessary to deliver communications on our behalf.

Mobile carrier delivery is not guaranteed and may be subject to carrier limitations.

5. Cookies, Analytics, and Advertising

Our website may use cookies or similar technologies to support website functionality, analyze traffic, and measure marketing performance.

Depending on which integrations are enabled, these technologies may include:

• Essential site functionality cookies
• Website analytics
• Advertising attribution
• Conversion tracking
• Campaign performance measurement

Services such as Google Analytics or Meta Pixel may be used if activated on the website.

Where applicable, these technologies may receive technical information about your interactions with our website.

You can manage certain cookies through your browser settings and any available website privacy controls.

Where required by law, we will provide appropriate choices regarding nonessential cookies and tracking technologies.

6. Sharing Information With Service Providers

We may share information with trusted service providers that help us operate our business, including:

• GoHighLevel and CRM providers
• Website hosting and infrastructure providers
• Email and SMS delivery platforms
• Scheduling and calendar systems
• Analytics and marketing measurement providers, where enabled
• Technical support and security providers
• Professional advisers where reasonably necessary

These providers may process information to perform services on our behalf under applicable contractual and legal obligations.

We may also disclose information when reasonably necessary to:

• Comply with applicable law or lawful legal requests
• Protect our rights, safety, systems, or property
• Investigate suspected fraud or abuse
• Facilitate a legitimate business transaction such as a merger or acquisition
• Fulfill another purpose you have authorized

We do not provide your submitted agency-owner application responses to unrelated insurance agencies for their independent recruiting activities.

Certain advertising or analytics disclosures may be treated as "sharing" under applicable state privacy laws. Where relevant, we will provide any required notices and opt-out mechanisms.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• Evaluate and respond to your inquiry
• Manage a prospective or existing business relationship
• Maintain appropriate business records
• Honor communication preferences
• Comply with applicable legal obligations
• Resolve disputes
• Protect our systems and legitimate business interests

The specific retention period may vary depending on the nature of the information and our ongoing relationship with you.

When information is no longer reasonably necessary, we take appropriate steps to delete, anonymize, or otherwise securely dispose of it, subject to legal and operational requirements.

You may request deletion of eligible personal information by contacting us.

8. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or disclosure.

However, no internet transmission, electronic storage system, or online service can be guaranteed completely secure.

You should avoid submitting sensitive financial credentials, government identification numbers, or other unnecessary confidential information through our website forms.

9. Your Privacy Rights

Depending on your state of residence and applicable law, you may have rights to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of eligible information
• Opt out of certain marketing communications
• Opt out of certain targeted advertising or data-sharing practices, where applicable
• Request information about relevant data-processing practices
• Appeal certain privacy-request decisions when required by law

To submit a privacy request, contact:

hello@mindscript.app

Please use the subject line:

"Privacy Request — X FACTOR"

We may need to verify your identity before processing certain requests.

We will respond in accordance with applicable law and may retain information where a legal exception permits or requires us to do so.

We will not unlawfully discriminate against individuals for exercising applicable privacy rights.

10. Children's Privacy

Our website and services are intended for business professionals who are at least 18 years old.

We do not knowingly collect personal information from children under the age of 13.

If we learn that such information has been collected, we will take appropriate steps to delete it, subject to applicable law.

11. Third-Party Websites

Our website may link to third-party platforms, including social media networks, calendar services, and other external websites.

We do not control the independent privacy practices of those platforms.

We encourage you to review the privacy policies of any external websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When changes are made, we will update the "Last Updated" date on this page and provide additional notice if required by law.

13. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, contact:

X FACTOR by Mind Media
Operated by Mindscript LLC
Email: hello@mindscript.app